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    Consumer Affairs

    ⚡😂Eligible Customers? Are We Talking Electricity or VIP Lounge?

    When NERC (that’s the Nigerian Electricity Regulatory Commission) talks about Eligible Customers, they don’t mean people who deserve light because they’ve suffered enough from...

    Can Estate Developers Disconnect Your Electricity? (Spoiler: No, They Can’t.)

    Let’s cut to the chase—no, your estate developer is not legally empowered to disconnect your electricity. In fact, doing so is a serious breach...

    Who’s Responsible for Unpaid Electricity Bills Left by a Previous Tenant?

    Moving into a new home is exciting: new furniture, fresh paint, hopeful beginnings ... and then boom! The DisCo shows up demanding you pay...

    Can a Customer Demand That a Forum Office Penalise a DisCo Staff Over Wrongful Activities?

    We’ve all heard stories or perhaps experienced them firsthand, where electricity distribution company (DisCo) staff find themselves at odds with customers during service delivery....

    Maximum Demand Customers: Who’s Got the Power?

    In the thrilling world of the Nigerian Electricity Supply Industry (NESI), where voltage meets regulation and everyone wants a prepaid meter, there exists a...

    Who Fixes the Transformer?

    It was one of those nights. Around 9:00 pm, just as I was shutting down for the day and dreaming of soft pillows and...

    ⚡ What’s in the Customers’ Bill of Rights? Here’s What You Need to Know!

    If you’ve ever wondered, “What exactly are my rights as an electricity customer in Nigeria?” Well, wonder no more. The Nigerian Electricity Regulatory Commission...

    What’s New About the Amended 2025 Unauthorised Access Order?

    Here’s a comparison of the 2017 Order on Unauthorized Access, Meter Tampering, and By-pass and its Amended 2025 Order: Key Similarities: Objective: Both orders aim to deter...

    What’s DisCos’ Customer Enumeration Exercise?

    Customer enumeration for electricity distribution companies ("DisCos") refers to the process of accurately counting and identifying the customers who are connected to DisCo's distribution...
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